Shipping:
1. WORLDWIDE SHIPPING.(free shipping:ePacket). Mostly, we ship goods out within 3-5 days after payment confirmation except holiday. If it takes more than 5 days, we will contact you in advance.
2.We ship by China post,DHL,Fedex,according to your choice when placing orders .
3.If you didn't receive the item after 30 days,please feel free to contact us.We will make all our effort to resolve the problem. Our goal is customer satisfaction!
4.Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
5.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
Our Commitments and Expectations:
Warranty:
1. We will provide you with a real picture of the product before shipment.
2.For wrongly-shipped items, Please contact us in 48 hours after delivery.We will arrange to deliver the correct items or return all your payment.
3.For defective or faulty products,please take photos or videos,we would resend or refund after confirmation.
Expectations:
1. if you are satisfied enough after receiving the goods, please give a five-star feedback and add real pictures in the evaluation. We will thank you very much!
2.The images shown are not the actual item and are for your reference only.
You agree to all of the above-listed policies upon ordering on DHgate!
feedback:
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important for us. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
Return Policy:
1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from DHgate. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
It is impossible to address issues if we do not know about them!